Shipping & Delivery

When Will My Order Ship?

We strive to provide fast shipping at low economical prices to all our customers. US Customers - all in-stock orders received by 4pm Eastern Time ship the same day! (Monday through Friday excluding holidays). Note: UPS and FedEx do not pick up packages on weekends. International Customers - All in stock orders ship within 48 hours. (Monday through Friday excluding holidays).

When Will My Order Arrive?

Orders shipping within the United Sates:

If you choose our economical UPS ground shipping method your order should arrive within 3-10 business days. If you choose UPS Next Day air or Second Day Air your order should arrive in 1-2 business days. Please Note: UPS does not consider Saturday, Sunday or Holidays as delivery days or "time in transit" days.

International Shipping:

We have partnered with Bongo International to service our customers Worldwide!

Bongo International provides our customers with their very own US address. Once you have a US address, you will be able to make purchases with us as well as other US based online retailers. Bongo receives your purchases and logs them into their online system which you can use to view your items and consolidate them with multiple orders.

International customers can save up to 82% off typical international shipping rates by following these four easy steps:

	Register with Bongo and receive a U.S. shipping address.
	Enter the Bongo address as both your billing and shipping address.
	Use the credit card that you have on file with Bongo as the payment method.
	Once the order arrives at Bongo, log into your account to forward to your country.

If you have any questions, please feel free to contact Bongo through live chat or by e-mail. They will be glad to assist you.

Shipping Costs

We ship all orders to continental US destinations via UPS services. Our shopping cart will automatically figure the shipping cost for you. We also offer UPS Next Day Air shipping and our website will figure the cost for you on these services as well. Please note: All Next Day Air shipments require an adult signature upon delivery. We also offer free shipping on orders over $150.00 and under 15 lbs. A typical complete skateboard is usually around 4 to 5 pounds. Longboards can weigh up to 8 pounds.

Tracking

All customers who place orders online will automatically receiving shipment and tracking notification via email after shipment has been made. In addition customers who place phone orders can also receive the shipment and tracking information if you supply an email address. Please tell your salesperson if you would like this sent.

Policies / Notes

For security and protection the following shipping policies apply to orders shipped inside the US.

• All next day air shipments are sent "signature required"
• All high value shipments are sent "signature required"
• High value items (over $500.) may only be shipped to the credit cards billing address unless an alternate address is added on file with your credit card company. Please call us if you have questions.
• We cannot specify for UPS to leave a box at your house if you are not home, it is up to the drivers discretion. We ask that you leave a note for the UPS driver if you will not be home when your shipment arrives.
• We can put notes such as "deliver to back door" on the shipping label, please put these in the special instructions box on your order form, or tell your salesperson.
• All Packages shipped via UPS, FedEx or USPS are subject to the Terms and Conditions of the specific carrier used.

Lost / Damaged Shipments

If you should receive a shipment from DWSkateSurf.com that has been damaged in shipping please call us right away! Any claim must be made within 5 days of receipt of order. In addition, if you believe your shipment is lost, please call us right away so we can start a tracer with UPS and resolve it for you as quickly as possible. Tracers generally take 5-7 days to complete.