Most of the products from DWSkateSurf are returnable. To initiate a return, you need to get a RMA# within 15 days of purchase. All products being returned need to be in new and unused condition to receive a refund. All returns are subject to a 15% restocking fee.
If you would like to return an item please call us at (877) 273-3640 for a Return Authorization Number before sending the item back. This number MUST be marked clearly on the outside of the shipping box. The DoubleWide reserves the right to charge customers a $10 fee that UPS Charges which include; change of address, return to sender and refused packages. Returns received without a Return Authorization number will be refused.
All Refunds will be made within 7 business days of receiving the item back at our warehouse. Refunds will only be issued by the same method of payment used on the original order. Refunds are for store credit only
We will exchange any item which proves to be defective within the first 30 days from the date of sale at no charge provided you first ship the defective item back to our warehouse postage paid. After 30 days, the manufacturers warranty applies please contact the appropriate manufacturer for instructions. You may also exchange any new and unopened item within 30 days from the date of sale as well. Please call for a "Return Authorization" numberbefore sending any item back.